The offer may have required an opt-in, a qualifying payment method, eligible play or completion before a deadline. Open the promotion terms and compare them with the transaction history. Customer Service can review the account if the conditions appear to have been met. Tournament sections can appear in the casino lobby when a promotion is active. Entry rules may be based on eligible stakes, points, wins or selected games. Leaderboard positions are calculated under the published terms, with the available prizes stated on the relevant campaign page. RTP stands for return to player and describes the theoretical percentage of stakes a game is designed to return over a long period, not what one customer should expect from a short session.<\/p>\n